Code of Ethics, Privacy Policy & Terms and Conditions

Everhome Media believes real estate photography should accurately represent a property's appearance and condition.

Our goal is to showcase properties professionally while avoiding editing or presentation techniques that materially mislead prospective buyers.

We strive to preserve the physical and structural characteristics of properties in our delivered media.

Standard photographic enhancements may include exposure adjustments, color correction, white balance, perspective correction, and other adjustments that improve presentation without materially misrepresenting the property.

As a general practice, we do not digitally remove permanent property features, neighboring structures, or visible structural defects for the purpose of misleading viewers.

We use professional equipment and photographic techniques to present rooms clearly while maintaining reasonably accurate spatial proportions.

Although wide-angle photography may be used, we seek to avoid excessive distortion that materially misrepresents the size or layout of a space.

When clients request virtual staging, AI-assisted alterations, or digitally modified property imagery, applicable disclosure requirements and platform policies must be followed.

Materially altered images may require labels such as "Virtually Staged," "Digitally Altered," or "Artist's Rendering," together with access to the original imagery where required by law or applicable listing-platform rules.

Clients are responsible for reviewing and appropriately disclosing altered imagery in their listings and advertisements.

Everhome Media may decline editing requests that we reasonably believe would create a misleading representation of a property.

Clients requesting unusual photographic techniques, extreme wide-angle perspectives, or other presentation choices should understand that these techniques may affect viewers' perceptions of a property's dimensions.

Everhome Media may advise against or decline requests that we believe could materially misrepresent a property's size, appearance, or condition.

We strive to treat each property respectfully, maintain appropriate privacy, exercise reasonable care when working on-site, and leave the property substantially as we found it.

We expect professional, respectful communication between our team, clients, property occupants, and other involved parties.

Everhome Media may collect personal information, including your name, email address, phone number, property address, booking information, and communications with our business.

We may also collect basic website usage information through cookies or similar technologies.

We use collected information to respond to inquiries, schedule appointments, provide real estate media services, communicate project updates, deliver completed media, process transactions, and provide customer support.

We may share information with authorized service providers, including RingCentral, as reasonably necessary to operate our business.

Our service providers also include Aryeo, which runs our online ordering, media delivery, and invoice payments, and Vercel, which hosts this website and provides basic visitor statistics. These providers handle information on our behalf under their own privacy policies.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional use.

Our website does not use advertising or tracking cookies. Our visitor statistics are collected without cookies and do not identify you personally.

Some features, such as embedded Matterport 3D tours, are provided by third parties and may set their own cookies when you open them, under those providers' privacy policies.

We do not track visitors over time and across third-party websites, and we do not allow third parties to do so through our website, apart from embedded content you choose to open. For this reason, our website does not respond differently to browser Do Not Track signals.

We take reasonable measures designed to protect personal information from unauthorized access, misuse, or disclosure.

However, no electronic communication or storage system is completely secure, and we cannot guarantee absolute security.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

You may withdraw SMS consent at any time by replying STOP.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

These Terms & Conditions govern the use of the Everhome Media website, participation in our SMS messaging program, and photography, video, and related media services provided by Everhome Media.

Specific project terms may also be established through written estimates, booking confirmations, invoices, or separate service agreements.

Any modification to the service terms must be agreed upon in writing by the parties. A separate signed agreement will control where it expressly conflicts with these general terms.

Clients and prospective clients may opt in to SMS and email communications through our website, email or verbal consent.

By voluntarily opting in, you consent to receive SMS communications from Everhome Media relating to the categories for which you provided consent.

Messages may include appointment confirmations, scheduling reminders, property shoot coordination, project updates, media delivery notifications, inquiry responses, and customer support.

Message frequency:

Varies based on your interactions with our business.

Message and data rates:

May apply.

Opt out:

Reply STOP to unsubscribe.

Help:

Reply HELP or email admin@everhomemedia.com.

Consent:

SMS consent is voluntary and is not a condition of purchase.

Delivery:

SMS delivery and timing are not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.

Promotional SMS messages will be sent only when appropriate separate marketing consent has been obtained.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their independent marketing or promotional use.

Everhome Media provides real estate photography, drone photography and videography, property videos, floor plans, 3D virtual tours, property websites, and related media services.

Website information, pricing, availability, service descriptions, and estimated turnaround times may change.

We do not guarantee uninterrupted website access, error-free information, or specific marketing results.

Unless otherwise expressly agreed in writing, Everhome Media retains ownership and applicable intellectual property rights in the photography, videos, graphics, digital assets, and other original media we create.

Payment for services does not automatically transfer copyright ownership.

Clients receive only the usage rights expressly granted under these terms or a separate written license.

Upon full payment, Everhome Media grants the Client a limited, non-exclusive, non-transferable license to reproduce, display, and distribute the delivered media for purposes directly related to marketing the scheduled property and promoting the listing agent in connection with that property.

Use outside the licensed scope, including reuse for unrelated properties, builder marketing, resale, commercial licensing, or unrelated advertising, requires written permission and may involve additional fees.

Any rights required for approved MLS distribution are subject to the applicable written license and platform requirements.

Delivered media may be submitted to MLS platforms for marketing the scheduled property, subject to the license granted and applicable MLS requirements.

Submitting media to an MLS does not itself transfer copyright ownership to the Client or another party.

Clients are responsible for ensuring their use and submission of the media comply with applicable MLS rules.

Delivered media may contain copyright notices or identifying metadata.

Clients may not knowingly remove or alter copyright management information in a manner that violates applicable law.

Unauthorized removal or alteration may result in legal remedies where available under applicable copyright law.

Unless otherwise agreed in writing, the media license ends upon the earlier of:

• —One year from delivery; or
• —Termination of the Client's representation of the scheduled property.

Continued commercial use beyond the applicable license period requires written authorization and may be subject to additional fees.

Everhome Media provides its services as an independent business.

Nothing in these terms is intended to establish a partnership, joint venture, employment relationship, or general agency relationship between Everhome Media and the Client.

Everhome Media retains discretion over photographic composition, equipment, shooting methods, editing techniques, music selection, and production workflow.

We make reasonable efforts to accommodate agreed-upon specifications, but specific creative results are not guaranteed unless expressly established in a separate written agreement.

Standard still photographs are generally delivered as JPEG files in resolutions appropriate for their intended licensed use.

Clients should review delivered media and report technical defects within five business days of delivery.

Everhome Media will evaluate reported defects and determine an appropriate remedy, which may include correcting or replacing affected files.

This review procedure does not limit any nonwaivable rights under applicable law.

Everhome Media does not guarantee indefinite storage, archiving, or future availability of delivered media. Clients are responsible for maintaining their own backup copies.

Unless otherwise agreed in writing:

• —Payment is due within ten business days following delivery.
• —Payment obligations remain applicable even if the Client elects not to use the delivered media.
• —If payment remains outstanding more than 30 days after the due date, Everhome Media may suspend or revoke applicable media licenses, subject to law and any required notice.
• —Upon valid license revocation, the Client must discontinue unauthorized use and remove media from channels under their control within ten days, where legally and practically permissible.
• —Late balances may be subject to a finance charge of up to 5% per 30-day period if expressly disclosed in the applicable invoice or agreement and permitted by law.

Everhome Media may pursue available remedies for unpaid invoices and unauthorized media use.

Appointments canceled within 12 hours of the scheduled start time may be subject to a cancellation fee of up to 100% of the scheduled shoot price, where reasonable, properly disclosed, and permitted by applicable law.

Rescheduling, weather interruptions, property access issues, and other scheduling changes will be evaluated based on the circumstances and applicable booking terms.

Unless otherwise agreed in writing, neither party is restricted from engaging other service providers or clients for similar services.

Clients may not transfer, resell, or independently sublicense delivered media to other agents, brokerages, builders, stagers, contractors, or vendors without prior written authorization, except as expressly allowed under the license.

Homeowners may retain delivered images for personal, non-commercial reference.

Separate commercial use may require additional permission or licensing.

Clients are responsible for the accuracy of information and materials they provide, including property information and instructions concerning media publication.

Clients are also responsible for obtaining any property, model, or other releases legally required for their intended use.

To the extent permitted by law, the Client agrees to indemnify Everhome Media against third-party claims, losses, and reasonable expenses arising from the Client's unauthorized use of the media, unlawful instructions, failure to obtain required permissions, or materials supplied by the Client, to the extent caused by the Client's conduct.

This provision does not shift responsibility for Everhome Media's own legally actionable misconduct.

Everhome Media may offer virtual staging, AI-assisted enhancements, digital renovations, and other image alterations upon request.

Clients are responsible for ensuring that publication and advertising of altered imagery comply with applicable disclosure laws, fair and truthful advertising requirements, and MLS or platform policies.

Where required, materially altered images must be appropriately disclosed and accompanied by original, unaltered imagery or other required access to the original.

Everhome Media may provide original imagery and identifying information as reasonably necessary to support applicable disclosure requirements.

We do not guarantee that client-requested alterations accurately depict existing or future property conditions.

Clients must independently verify representations they make concerning the property.

Everhome Media may use professional editing software, automated workflows, and AI-assisted tools in connection with media production.

The use of these tools does not establish that digitally created or modified elements reflect actual property conditions.

Video Content includes property walkthroughs, cinematic listing videos, vertical reels, social media clips, drone footage, branded property videos, and other motion-based media produced by Everhome Media.

Ownership

Unless expressly agreed otherwise in writing, Everhome Media retains copyright ownership of the original Video Content it creates, including raw footage and edited deliverables, subject to any third-party rights.

Permitted Use

Upon full payment, the Client receives a limited, non-exclusive, non-transferable license to use the delivered video for marketing the scheduled property and promoting the listing agent in connection with that property.

Video may be published on permitted MLS platforms, real estate websites, and social media platforms, including Instagram, Facebook, YouTube, and TikTok, subject to applicable platform rules and the agreed license.

Unrelated advertising, resale, commercial redistribution, or use for another property requires written authorization and may involve additional fees.

Raw Footage

Raw video footage is not included unless expressly specified in writing.

Raw footage may be made available under a separate agreement with additional licensing terms and fees.

Editing and Creative Control

Everhome Media retains reasonable creative discretion regarding shot selection, composition, color grading, music, pacing, transitions, and editing style, subject to agreed project specifications.

Music and Audio

Music and other third-party audio incorporated into a video may be subject to separate license restrictions.

Permitted use depends on the applicable music license and the intended distribution platform.

Clients are responsible for obtaining any additional rights required for reuse outside the agreed scope.

AI and Altered Video

The disclosure and accuracy provisions relating to digitally altered imagery also apply to video content, including AI-generated elements, digitally modified scenes, and added or removed visual features.

Nonpayment

If payment obligations are not met, Everhome Media may suspend or revoke the applicable video license in accordance with these terms and applicable law.

Following valid revocation, the Client must discontinue unauthorized video use and remove applicable content from channels under their control, where legally and practically permissible.

Everhome Media does not guarantee that photographs, videos, or other media will result in a property sale, particular sale price, increased buyer interest, or specific marketing performance.

To the fullest extent permitted by applicable law, Everhome Media's aggregate liability arising from a particular service is limited to the amount paid for that service.

This limitation does not apply where prohibited by law and does not exclude liability that cannot legally be limited.

These terms are governed by the laws of the State of California.

Disputes will be handled in an appropriate court with jurisdiction in California, unless applicable law or a separate enforceable agreement provides otherwise.

The parties may voluntarily attempt informal resolution or mediation before pursuing legal proceedings.

Attorney fees may be recovered only where authorized by applicable law or an enforceable written agreement.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Clients who book services and affirmatively agree to these terms through an online booking process, written agreement, or other legally sufficient acceptance method agree to the terms applicable to their booking.

Merely browsing the website does not automatically establish agreement to every service-specific contractual provision.

Everhome Media may revise these policies and terms periodically.

Updated versions may be posted on this page with a revised effective date. Changes affecting existing bookings or SMS consent remain subject to applicable contractual and legal requirements.